Return and Exchange Policy

At Ritus Jewelry, we are dedicated to ensuring your complete satisfaction with every jewelry purchase. We understand that occasionally, you may need to return or exchange an item. To facilitate this process and provide you with a seamless experience, please review our Return and Exchange Policy below.

14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days from the date of receipt to return an item for a refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it. Any jewelry that has been customized or personalized cannot be returned unless it arrives damaged or defective.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at within 14 days of receiving your order to request a Return Authorization (RA) number.

  2. Clearly write the RA number on the outside of the package you are returning.

  3. Pack the item securely in its original packaging, including any certificates or documentation that accompanied the product.

  4. Ship the return to the address provided with the RA number.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method and insuring the package for your protection.

Refund or Exchange

Once we receive your return and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method, and you will receive an email confirmation. Please allow up to five working days for your refund to be processed.


If you wish to exchange your jewelry for a different size, style, or design, please indicate your preferences when requesting the RA number. We will do our best to accommodate your request, subject to product availability.

Damaged or Defective Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will provide instructions on how to return the item and will arrange for a replacement or refund, including return shipping costs.

Contact Us

If you have any questions or need further assistance regarding our Return and Exchange Policy, please contact our customer service team at

Ritus Jewelry reserves the right to modify this policy at any time. Any changes will be communicated on our website.

Thank you for choosing Ritus Jewelry for your jewelry needs. We value your trust and look forward to serving you with the highest level of quality and service.